FAQ

Do you have a minimum order ?
Yes, for all aboard orders,it’s a minimum of one 20’Contianer by quantity.Need more details ,please contact us : sales@rscaffolding.com

How long will my order take ?
Normal lead time is abou 25 working day .Ending delivery schedule depends on the quantity and items you booked .You can contact us for learing more details : sales@rscaffolding.com

Can you serve free samples and  how can I get it ?
Yes ,of  course . As one of the largest industry products manufacturer in North of Chin mainland ,We are able to serve you our free samples for your test:
a.You need to pay as quantities more than 3 pieces of samples ,our sales will tell you in advance.
b.Freight collected ,you can ask for your sales to draw back freight while you  place order

What are your  express delivery costs ?
It depends on your area ,we used FedEx/DHL/TNE/EMS/UPS bulk service, it had 40–45% discount as normal UPS express service .

How about my paper’s packing ,Can I use my own logo ?
Yes ,you can .We are one of the pioneers who are able to serve various packing solutions(Professional OEM packing service) in earlier time .

I just want to test your samples,can I own your samples locally?
Yes , you can . You could email us your area ,then we will notify where and who you can contact.

Do you give discounts with large quantities ?
Yes ,we do . It not only depends on your order quantity ,but also the items you booked .

What is your policy when products are found to be faulty ?
In our factory ,every piece and set of product are 100% inspected before packing . Every batch of products had corresponding production numbers,once there will be a complain ,we could response and check it immediately .Every piece and set of product are checked by QC.Definitely speaking, once complain comes out, we handle like this :
a.We request you offer goods dispatch you receive ,and other proofs ,like goods pictures etc.
b.Cfm receipt your goods dispatch,then will compare with our counter sampels recorded from our production department .FYI:We will mark every carton in numbers
c.Cfm the quality the same or not ,then explain you the reasons
d.Offer complain solutions:
1.Supplement extra quantity goods in free by sea shipment in your half cost
2.Discount in the next order